Cigna’s Whole Health mental well-being solution
Life can be busy and it can be full on. And sometimes, it might get a bit too much. When faced with challenges, it’s reassuring to know there’s support and care available - ready to help navigate through life’s ups and downs.
Mind management
Our Whole Health mental well-being solution offers support for every, and any, mental health concern. Whether it’s advice on how to maintain good mental well-being, building or sustaining resilience, or treatment for serious conditions, our Whole Health mental well-being solution empowers people to take control of their mental health.
Designed to offer support across the full scale of mental health concerns, our Whole Health mental well-being solution is available for all types of employees – local, globally mobile and professionals working for IGOS/NGOS.
Our Whole Health mental well-being solution offers a holistic approach to managing mental well-being and connects people with the best care, at the right time, and in the right place – no matter what challenges they are faced with and wherever they are in the world.
With a wide range of mental health products to choose from, our Whole Health mental well-being solution covers all states of mental well-being. From Cigna CCBT for advice on maintaining a healthy lifestyle or managing workplace pressures, to Elevate – long term EAP to help with anxiety and depression – there’s appropriate support for everyone.
Mental health and resilience services by KonTerra
Resilience gives us the psychological strength to bounce back from tough or challenging times. If our resilience levels are low, too much stress can lead to negative emotions and behaviours including insomnia, persistent illness, and irritability and anger. In extreme circumstances, low resilience has also been shown to be a predictor of risk for suicide and suicidal thoughts.
Through KonTerra, we offer a range of mental health and resilience services tailored to the humanitarian and international development sectors. These include critical incident response, pre-deployment and post-deployment consultations and on-site support in high-stress, high-threat environments. Staff members learn how to build cohesion, enhance their communication, transform conflict and leverage diversity so that they can thrive in the midst of change, upheaval and turbulence.
Cigna’s Computerised Cognitive Behavioural Therapy (cCBT)
Life is full of ups and downs, and we’ve all faced challenges in our personal and professional lives that have impacted how we feel. These days, however, it’s not always easy to get a face-to-face appointment with a therapist, or perhaps find a family member or friend we feel comfortable talking to about our feelings.
Cigna’s computerised Cognitive Behavioural Therapy (cCBT) is designed to help participants develop the skills to manage their problems through computer-based training, rather than talking to a therapist. Topics – ranging from money worries to and grief and loss – help participants explore the links between thoughts, feelings and behaviours. Our cCBT platform is accessible on computer, tablet or smartphone and puts years of clinical research and best-in-class digital well-being tools at employees’ fingertips.
Cigna and KonTerra’s Employee Assistance & Resilience Programme (EARPTM)
Working in conflict zones, complex emergencies and other high-stress environments can have a significant impact on staff members and their families. Organisations are increasingly aware of the need for effective care and resilience support to meet the unique needs of staff working in such conditions.
Cigna and KonTerra’s partnership allows staff in international humanitarian and development organisations to receive tailored support through the Employee Assistance & Resilience Programme (EARP™) – especially those in high-stress environments. EARP™ is built around an array of highly customisable services intended to strengthen individual and organisational resilience. Our experts work with organisations to gain an understanding of their precise requirements and to develop a comprehensive solution.
International Employee Assistance Programme (IEAP)
Mental health issues can have a broad range of causes but are often the result of a combination of factors. These might include stress at work, family issues, social relationships and financial health. Left unchecked, they can have a serious impact on physical and mental well-being. With so many elements to consider, how can an organisation provide its people with complete care and support?
Through IEAP, we offer professional counselling, resources and information to help staff members address short-term mental health issues caused by pressure at work or at home. In addition to counselling, IEAP Level 3 includes referrals to local resources to assist with legal, financial, and dependent care issues, as well as other practical challenges such as relocation, travel and purchasing a new home. Support is available 24 hours a day, 7 days a week.
Elevate
Depression is more than just feeling a bit down or having a bad day. It can cause feelings of sadness and hopelessness over long periods of time. Depression and anxiety often go hand in hand, but it is common to experience them individually as well. Whether apart or together, both can have a major impact on everyday life and often require targeted, long-term support.
Our Elevate programme is an addition to our EAP and addresses the needs of staff members who require long-term support for clinically diagnosed depression or anxiety. Staff members get fast, easy access to counselling sessions with a CBT psychologist. To further aid recovery, sessions are delivered in a one-to-one, offline setting. And what’s more, our counsellors are often available in areas of the world where mental health services might be harder to access.
Onsite Rapid Response
Even with the most robust processes and well-being benefits in place, sometimes events occur that can negatively impact staff members’ work or personal lives. More often than not, these situations are unavoidable and can happen without warning. A traumatic event can create situations where team members, and their families, need immediate support.
Onsite Rapid Response assists with emotional, practical and physical support immediately after a crisis. If an organisation is faced with a traumatic event – such as a workplace accident, an act of violence or terrorism, or the death of a colleague – trauma professionals can be called on to help the affected individuals cope with the emotional impact of the event, and help the organisation restore stability. The service can be set up quickly and is available 24 hours a day, 7 days a week.
Telephonic Wellness Coaching
With so much time spent juggling work and home commitments, living a healthy life can be challenging. Employers can support staff by providing access to services that lead to sustainable and positive behavioural lifestyle changes.
Through our Telephonic Wellness Coaching programme, we ensure staff members have access to trusted experts to focus on specific areas of their life that are causing concern. In addition to stress management, our coaches are trained to work with participants in the areas of nutrition, physical activity, sleep, smoking cessation and overall lifestyle. Coaching sessions can be scheduled according to the staff member’s time zone and language preferences.
Tailored learning solutions from WPO
Managers and their teams need to draw upon multiple skills in order to effectively deal with everyday challenges in the modern-day workforce. With the right learning tools and resources, they’ll be better equipped to self-manage their stress and improve their professional capacity.
WPO learning solutions help organisations improve the well-being and performance of their staff through a wide range of virtual or face-to-face training programmes. The scope of the service means we can offer localised and culturally appropriate training support, across many different challenges – from managing internal culture transformation to prioritising mental well-being in the workplace. Together with WPO, you can count on us to deliver training solutions that meet the unique needs of the workforce.
Mental health and resilience services by KonTerra
Resilience gives us the psychological strength to bounce back from tough or challenging times. If our resilience levels are low, too much stress can lead to negative emotions and behaviours including insomnia, persistent illness, and irritability and anger. In extreme circumstances, low resilience has also been shown to be a predictor of risk for suicide and suicidal thoughts.
Through KonTerra, we offer a range of mental health and resilience services tailored to the humanitarian and international development sectors. These include critical incident response, pre-deployment and post-deployment consultations and on-site support in high-stress, high-threat environments. Staff members learn how to build cohesion, enhance their communication, transform conflict and leverage diversity so that they can thrive in the midst of change, upheaval and turbulence.
Cigna’s Computerised Cognitive Behavioural Therapy (cCBT)
Life is full of ups and downs, and we’ve all faced challenges in our personal and professional lives that have impacted how we feel. These days, however, it’s not always easy to get a face-to-face appointment with a therapist, or perhaps find a family member or friend we feel comfortable talking to about our feelings.
Cigna’s computerised Cognitive Behavioural Therapy (cCBT) is designed to help participants develop the skills to manage their problems through computer-based training, rather than talking to a therapist. Topics – ranging from money worries to and grief and loss – help participants explore the links between thoughts, feelings and behaviours. Our cCBT platform is accessible on computer, tablet or smartphone and puts years of clinical research and best-in-class digital well-being tools at employees’ fingertips.
Cigna and KonTerra’s Employee Assistance & Resilience Programme (EARPTM)
Working in conflict zones, complex emergencies and other high-stress environments can have a significant impact on staff members and their families. Organisations are increasingly aware of the need for effective care and resilience support to meet the unique needs of staff working in such conditions.
Cigna and KonTerra’s partnership allows staff in international humanitarian and development organisations to receive tailored support through the Employee Assistance & Resilience Programme (EARP™) – especially those in high-stress environments. EARP™ is built around an array of highly customisable services intended to strengthen individual and organisational resilience. Our experts work with organisations to gain an understanding of their precise requirements and to develop a comprehensive solution.
International Employee Assistance Programme (IEAP)
Mental health issues can have a broad range of causes but are often the result of a combination of factors. These might include stress at work, family issues, social relationships and financial health. Left unchecked, they can have a serious impact on physical and mental well-being. With so many elements to consider, how can an organisation provide its people with complete care and support?
Through IEAP, we offer professional counselling, resources and information to help staff members address short-term mental health issues caused by pressure at work or at home. In addition to counselling, IEAP Level 3 includes referrals to local resources to assist with legal, financial, and dependent care issues, as well as other practical challenges such as relocation, travel and purchasing a new home. Support is available 24 hours a day, 7 days a week.
Elevate
Depression is more than just feeling a bit down or having a bad day. It can cause feelings of sadness and hopelessness over long periods of time. Depression and anxiety often go hand in hand, but it is common to experience them individually as well. Whether apart or together, both can have a major impact on everyday life and often require targeted, long-term support.
Our Elevate programme is an addition to our EAP and addresses the needs of staff members who require long-term support for clinically diagnosed depression or anxiety. Staff members get fast, easy access to counselling sessions with a CBT psychologist. To further aid recovery, sessions are delivered in a one-to-one, offline setting. And what’s more, our counsellors are often available in areas of the world where mental health services might be harder to access.
Onsite Rapid Response
Even with the most robust processes and well-being benefits in place, sometimes events occur that can negatively impact staff members’ work or personal lives. More often than not, these situations are unavoidable and can happen without warning. A traumatic event can create situations where team members, and their families, need immediate support.
Onsite Rapid Response assists with emotional, practical and physical support immediately after a crisis. If an organisation is faced with a traumatic event – such as a workplace accident, an act of violence or terrorism, or the death of a colleague – trauma professionals can be called on to help the affected individuals cope with the emotional impact of the event, and help the organisation restore stability. The service can be set up quickly and is available 24 hours a day, 7 days a week.
Telephonic Wellness Coaching
With so much time spent juggling work and home commitments, living a healthy life can be challenging. Employers can support staff by providing access to services that lead to sustainable and positive behavioural lifestyle changes.
Through our Telephonic Wellness Coaching programme, we ensure staff members have access to trusted experts to focus on specific areas of their life that are causing concern. In addition to stress management, our coaches are trained to work with participants in the areas of nutrition, physical activity, sleep, smoking cessation and overall lifestyle. Coaching sessions can be scheduled according to the staff member’s time zone and language preferences.
Tailored learning solutions from WPO
Managers and their teams need to draw upon multiple skills in order to effectively deal with everyday challenges in the modern-day workforce. With the right learning tools and resources, they’ll be better equipped to self-manage their stress and improve their professional capacity.
WPO learning solutions help organisations improve the well-being and performance of their staff through a wide range of virtual or face-to-face training programmes. The scope of the service means we can offer localised and culturally appropriate training support, across many different challenges – from managing internal culture transformation to prioritising mental well-being in the workplace. Together with WPO, you can count on us to deliver training solutions that meet the unique needs of the workforce.
Other Cigna Whole Health Services
Global Telehealth
This service provides access to doctor and specialist consultations via phone or secure video for non-emergency health issues from anywhere in the world. It is available 24/7/365 days a year to Employees & Dependent family members on the plan.
Online Health Platform
This platform provides members with direct access to innovative health assessments, a health library, coaching and tools to support them in their everyday life, consisting of:
Health Risk Assessment (HRA)
An online questionnaire addressing a wide range of areas affecting health, identifying the participant’s health risks and linking them to other well-being programmes where appropriate.
Targeted Risk Assessment (TRA)
In the areas of sleep, stress, nutrition, and physical activity to offer a more detailed assessment of the area in question, identifying the participant’s health risks in that specific area.
Make One Small Change programme (MSC)
Consisting of 5 pillars: Resilience, Nutrition, Movement, Sleep, and Tobacco, and based on leading edge behavior change science, MSC helps members identify their goals, motivations and barriers to build lasting change, one small step at a time. These programs have been designed at Cigna in partnership with our own medical directors and are based on leading edge behaviour change science.
Health Library
A glossary of verified information and resources around health and well-being for members to browse.
Medical Assistance & Support Services
Services include:
Case Management
This programme provides patients with physical, emotional and practical support during and after a complex health condition, such as post-surgery.
Decision Support Programme
A personal and confidential service offered to employees and their family members to help them feel confident about their diagnosis and the proposed treatments or surgery.
Chronic Condition Management
This programme provides customers who have ongoing chronic conditions, such as heart disease or diabetes, the tools and support to better self-manage their condition.
Transition of Care
Helps ensure members receive coverage for the care they need for their condition while transitioning between health plan carriers.
Cigna Wellbeing® app
Our app makes it easy for customers to improve their health and well-being with innovative tools and coaching, while providing smooth access to specific health services such as Global Telehealth, IEAP, and the Online Well-being Platform and its components.
Healthcare Plans
Our healthcare plans, whether tailored or more standardised, offer the reassurance that members’ whole health needs are taken care of by including direct access to a wide network of professionals, providing support through our clinical services and ensuring the cost of treatment is affordable.
Solutions for the globally mobile:
Guided Health Advisor
A program designed to assist your employees and their family with health needs while away from home, supporting a healthy and successful international assignment.
Life & Protection Solutions
Our LPS solutions provide peace of mind to your members and their loved ones thanks to a suite of protection options that cover all eventualities from loss of income to loss of life.
More information about our Whole Health Solutions?
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