employee assistance programme

Helping you to live a healthy life

The Employee Assistance Programme (EAP) from Cigna Wellbeing provides you with tools, resources, and support to you improve your overall health and wellness.

As easy as 1, 2, 3…

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1- The EAP is available 24 / 7 / 365
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2- You can access the EAP by phone, email, or web.
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3- The EAP is available in English, with other languages available upon demand

What can the EAP be used for?

Through the EAP, the following programmes and services are available to you and anyone in your household.

Key features

A clinical consultation and assessment:

  • An initial consultation with a licensed clinician who will talk you through your concerns and determine next steps to resolve the problem.
  • The consultation is tailored based on your specific needs.

Telephonic counselling:

  • Speak to a trained specialist via telephone or video call (e.g. Skype or Zoom).
  • Get up to six sessions per issue per year, with referral for long-term issues where necessary.

AWARE programme:

  • A six-week telephonic mindfulness programme with up to six one-on-one sessions.
  • Incorporates digital resources to improve your resilience.
  • Personalised approach helping you to apply mindfulness in everyday life.

In My Hands (cognitive behavioural therapy - online programme):

  • Online self-help programme for managing mild to moderate anxiety, stress, and depression.
  • Added assistance available from trained specialists.

Select your location



  • - All telephone consultations are available 24 / 7
  • - Your privacy is important to us. All IEAP consultations are treated as confidential

Global Freephone list

If you are calling from a location not listed, or if you are experiencing difficulty with a freephone number, you may place a direct international call to +44 208 987 6230. As an alternative, you can request a call back.**

e-mail: support@worldwideassist.co.uk
  • *Note that calls from a mobile phone will not be connected. Use the or email options and we will call you back.
  • **Standard messaging rates may apply. Please include your name, country location, and phone number where you can be reached.

All Cigna products and services are provided by or through operating subsidiaries of Cigna Corporation, including Cigna Global Wellbeing Solutions Limited, and other contracted companies. The Cigna name, logos, and other Cigna marks are owned by Cigna Intellectual Property, Inc. Products and services may not be available in all jurisdictions and are expressly excluded where prohibited by applicable law. This material is provided for informational purposes only. It is believed accurate as of the date of publication and is subject to change. Such material should not be relied upon as legal, medical, or tax advice. As always, we recommend that you consult with your independent legal, medical, and/or tax advisors. ©2021 Cigna. Some content may be provided under license.