Rooted in Health #5

Can you tell us a bit about your role as Commercial Analytics Director and what your focus is at Cigna Healthcare?

In my role as Commercial Analytics Director, I focus on shaping how data and insights are used to support our commercial strategy across brokers and clients. That includes evolving our reporting capabilities, strengthening how insights are delivered, and ensuring analytics are actionable and aligned to real business decisions. Ultimately, my goal is to help translate complex data into clear, meaningful insights that support smarter conversations and better decisions to improve the health of the members we serve.

What improvements are you currently making to our analytics capabilities, and what impact do you hope these will have for brokers and clients?

We’re focused on making our analytics more consistent, integrated, and decision-oriented. That includes modernising our core reporting, strengthening data quality and alignment, and improving how insights are packaged and shared. For brokers and clients, the impact is clearer visibility into what’s driving performance, more confidence in the data, and reporting that better supports strategic planning and investment.

Why is strong commercial analytics so important in helping us make better decisions and deliver more value?

Strong commercial analytics create a shared source of truth. When everyone is working from consistent, trusted data, conversations shift from debating numbers to focusing on actions and solutions. Analytics help us identify trends, surface opportunities, and prioritize where to focus. This ultimately enables more proactive, personalised health interventions and stronger service delivery, leading to better health outcomes for the individuals and communities we serve.

What opportunities do you see for using data and insights more effectively across the business in the future?

There’s a significant opportunity to better connect insights across functions and move toward a more end-to-end view of the client experience. That means breaking down silos, improving data flow, and making insights easier to access and use in day-to-day decision-making. Over time, I see analytics becoming even more proactive - helping teams anticipate needs and have more strategic, forward-looking conversations with brokers and clients.

Since joining the team, what has stood out to you most about working at Cigna Healthcare?

What’s stood out most is the genuine commitment to doing the right thing for clients and customers, paired with a strong culture of collaboration. There’s a real willingness across teams to lean in, ask thoughtful questions, and continuously improve how we work. That combination creates an environment where meaningful progress is possible.

What do you enjoy most about your work, and what motivates you in your role?

I enjoy working at the intersection of data, strategy, and people. What motivates me most is helping teams use insights more confidently and effectively - whether that’s supporting a broker conversation, informing a client decision, or shaping longer-term strategy. I find purpose in seeing data translate into clearer priorities, more informed decisions, and real progress toward improving health outcomes.

On a more personal note, what is something colleagues or broker partners might be surprised to learn about you?

Many people are surprised to learn that I trained in law and spent the early part of my career working in international humanitarian and human rights efforts, much of it focused on global health. Those experiences shaped how I approach analysis - following the data to surface insights that might otherwise be overlooked, questioning prevailing narratives, and using trends to inform solutions that drive meaningful, real-world improvements. I continue to bring those perspectives into my work, grounded in a commitment to advancing better health and greater well-being for our global community.