The Cigna Healthcare GIH Broker Newsletter

All the stories, updates, and insights from our newsletter. Organized, archived, and always accessible.

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This is our new home for our broker newsletter content. A streamlined space where you can read the latest edition, explore past issues, and revisit key updates whenever you need. Every link in our newsletter now brings you here, so everything is in one easy-to-navigate place.

We're not just there when you need us most. From routine health checks to everyday doctor and specialist visits, our plans help you and your family stay in great shape all year round. Supporting you in both body and mind.

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Following the August launch of our diabetes prevention programme in partnership with Omada, it feels like a better time than ever to share a closer...

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At Cigna Healthcare Global Individual Health, we’re committed to making it easier for your customers to manage their health and access the care they need.

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Cigna Healthcare has introduced new secure payment features across the Cigna Healthcare Broker Portal and the Quote & Buy Portal. These enhancements are designed to strengthen data protection and ensure compliance with global standards, reflecting our...

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At Cigna Healthcare, we understand that wellbeing has multiple facets encompassing emotional, physical, and mental health. Through our International Health & Wellbeing additional cover, we offer access to three...

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A Message from Dean Robinson, CFO, Cigna Healthcare Global Individual Health

At Cigna Healthcare Global Individual Health, our mission is to deliver affordable, sustainable health coverage solutions for your customers. We understand how critical it is for you, our broker partners...

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We’re thrilled to share that Cigna Healthcare Global Individual Health has been named Best International Individual Health Insurance Provider 2025 at the Health & Protection Awards, marking our very first time winning this prestigious honour.

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Q3 2025 Service Key Metrics update

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Missed something? Browse our Broker Newsletter archive.

Broker Newsletter Issue 1
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Broker Newsletter Issue 4
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Broker Newsletter Issue 3
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Broker Newsletter Issue 2
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Here's what our broker partners have to say about working with us:

"We really value Cigna Healthcare's willingness to look at every situation and to try and find a solution that suits the customer. The knowledge that your team has on the products and services on offer allows for a timely response to all queries that we have from our customers."

– Howden Group, UK

"There have been times where Cigna Healthcare's Business Development Managers have joined me on a call to explain to my client how their health care plan works and to help answer any specific questions. Recently, I had a client that needed a digital ID card, which to some may feel like a small query, but I knew I only had to pick up the phone and speak to Abbie in your Support Team. The e-card was then issued to the client within minutes."

– AJG, UK

"Cigna's dedication to service has made a significant difference in my experience as a broker. Their proactive approach to customer care, quick response times, and clear communication have made it easier for me to solve problems and provide clear solutions to my clients. This service-focused approach strengthens client relationships, builds trust, and ensures they feel supported throughout their healthcare journey."

– Medibroker, UK

The after-sale service is very good, thanks also to the team in Dubai and Amy Stone in Hong Kong. Additionally, the special fast track priority email address is helping a lot.

– EuropAsia, Asia

Our customer and his wife were involved in a car accident, Cigna helped with covering the dental operation cost. As well as the easy handling from Cigna last year after his accident was very helpful. Transfer from Pattaya to Bangkok was covered and handled well.

– EuropAsia, Asia

We continue to renew our business with Cigna because of their unwavering commitment to quality care and customer satisfaction. It's refreshing to work with an insurance company that not only provides comprehensive coverage but also actively encourages clients to use their policies and seek the treatment they need. This focus on prevention and proactive care is something we greatly value, as it plays a vital role in promoting long-term health and well-being.

– Medibroker, UK

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