Reintroducing: Global Telehealth

For this edition, we wanted to remind you of the benefits of our 24/7 GP access service. No more phone queues or lengthy booking systems, this easy-to-use service, bookable via the Cigna Wellbeing app, is very convenient. Here is how it can work for your customers.

Time is a precious commodity, and for busy professionals, taking an hour or two out of their workday to visit a doctor is not only impractical but sometimes impossible. With telehealth, members can speak with a licensed GP at a time and place that suits their lifestyle; whether from home, the office, or while on the move, without compromising on quality of care.

This 24/7 access to care provides your customers with complete flexibility, with 76% of customers not having to take time off work, and 60% of users not having to seek onward, face-to-face care. Prescription delivery is also available in certain regions, meaning users can experience end-to-end care from their chosen location.

Getting an appointment has also never been easier or more efficient, with most members being able to speak to a doctor within 4 hours. And best of all, no deductible applies to these telehealth GP consultations, provided by our chosen partner Teladoc – it’s completely free.

In summary, our Global Telehealth benefit allows your customers access to experienced doctors from around the globe in over 30 languages, with excellent patient feedback on the professionalism and consistency of the service, backed up by an NPS score of 55, and 85% of patients saying they would recommend the service.

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