Three wellness services that make a real difference to everyday life

When your customers think about international health insurance, medical cover is only part of the story. More and more, people are looking for practical, everyday support - help with stress, sleep, healthier habits and mental wellbeing, not just support when something goes wrong.

That's exactly where our International Health & Wellbeing optional module comes in. For customers who have chosen to add this module to their plan, it unlocks three wellness services, delivered in partnership with Workplace Options (WPO), a global wellbeing leader with more than 40 years of experience. Together, they give your customers meaningful support to stay well, wherever life takes them.

What the service actually offers

For customers who have the International Health & Wellbeing optional module, the offering brings together three wellness services under one roof. Each supports a different need, covering the emotional, mental and physical sides of wellbeing.

1. Life Management Assistance Programme

Life doesn't always go to plan. Whether it's work stress, family pressures, relationship challenges, bereavement or everyday worries, your customers can reach confidential support 24 hours a day, 365 days a year.

The service includes:

• Short-term counselling
• Mindfulness coaching
• Life coaching
• An online CBT programme
• Pre-qualified referrals for practical needs such as childcare, eldercare, or legal and financial matters

The value for your customers: up to 6 sessions per topic, with an unlimited number of topics per period of cover — so support flexes around real life.

2. Wellness Coaching

Good intentions are easy; lasting change is harder. Wellness Coaching pairs your customers with a qualified coach who helps them set realistic goals and build habits that stick. Sessions run by phone or video, at a time and in a language that suits them.

Focus areas include:

• Weight management
• Healthy eating
• Fitness and exercise
• Sleep
• Stress management
• Tobacco cessation

The value for your customers: up to 6 confidential coaching sessions per focus area, each period of cover — turning intentions into sustainable results.

3. Mental Health Support Programme

For customers diagnosed with mild to moderate anxiety or depression, this programme offers deeper, longer-term clinical support — up to 20 face-to-face counselling sessions per condition, per period of cover, delivered by a CBT psychologist with regular progress checks.

It's the natural next step when someone needs more than short-term counselling.

The value for your customers: specialist, structured care that helps people regain confidence and build lasting coping strategies.

Why this matters now

Wellbeing challenges rarely fit neatly into a traditional healthcare model. Your customers may be juggling workplace pressure, poor sleep, or early signs of anxiety long before they'd ever make a medical claim.

These services help fill that gap offering early, practical support that can stop small issues becoming bigger ones.

And because your customers live and work internationally, accessibility is everything. Support is available in more than 70 languages, through a global network of over 88,000 licensed counsellors and wellbeing professionals so it's the right help, in the right language, wherever they are.

Who can use it

These services are available to your customers who have added the International Health & Wellbeing optional module to their plan.

It's a genuine differentiator to highlight when you're positioning the value of that module - support that goes well beyond treating illness.

How your customers access it

Getting started couldn't be simpler. Your customers can:

• Call the dedicated line: +1 984 810 5338 (exclusively for Cigna Global Health Options customers).
• Use Live Chat on the website - simply enter 'assist' as the company code.

Everything is confidential and available around the clock, so there's never a wrong time to reach out.

These wellness services are provided in partnership with our chosen third-party provider, Workplace Options, and are available to customers who have purchased the International Health & Wellbeing optional module. This article is for informational purposes only and contains a partial, general description of benefits. Full details are contained within the Customer Guide.

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