Telehealth is moving to the Global Health Complete App
We're pleased to share an important enhancement to the telehealth experience for your customers.
From 1 October 2026, customers will be able to access telehealth services through the Global Health Complete App, delivered in partnership with Teladoc Health.
As part of this transition, the Cigna Wellbeing App will be retired. We'll confirm the retirement date separately and provide supporting communications in advance.
What's changing?
The Global Health Complete App will become the new home for telehealth services, offering customers a more streamlined and convenient experience.
Key benefits
- Video and phone consultations with Teladoc doctors
Customers can choose between video and phone appointments, wherever they are in the world. - Easy appointment booking
Customers can schedule appointments directly through the app at a time that works best for them. - One destination for telehealth services
The Global Health Complete App provides a simple, single access point for telehealth, replacing the Cigna Wellbeing App. - Available to all customers
Telehealth services are available regardless of plan level. Policyholders and adult dependants can register independently.
Important registration information
All customers will need to register for the Global Health Complete App
This includes customers who have previously used the Cigna Wellbeing App.
To help make the transition as smooth as possible, we'll provide step-by-step registration guidance and FAQs.
Wellbeing services: no changes to access or support
There are no changes to the wellbeing services provided by Workplace Options (WPO) for customers with the Health and Wellbeing module.
Once the Cigna Wellbeing App is retired, customers will no longer access WPO services through the app. However, all existing access routes will remain unchanged, including:
- The dedicated GIH customer telephone line
- The WPO website, where customers can schedule a call or start a live chat with a WPO representative
What happens next?
Next week, we'll provide detailed information on how eligible customers can register for the Global Health Complete App, along with customer-facing communications and supporting materials to help you prepare for the transition.
We'll also share:
- The retirement date for the Cigna Wellbeing App
- Additional resources to support customer conversations
This will ensure you have everything you need to support your customers and answer any questions they may have.
If you have any questions in the meantime, please schedule a call with our broker support team today!
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