At Cigna Healthcare Global Individual Health, we’re committed to making it easier for your customers to manage their health and access the care they need. Our Customer Area Portal continues to evolve, and recent updates are designed to create a smoother and more intuitive experience.

As you know, the portal gives customers the ability to:

• View their policy documents and cover details
• Submit and track claims online
• Find healthcare providers
• Contact our Customer Care team

With our latest round of enhancements, customers will notice improvements in several key areas:

• Streamlined claim submission with easier navigation and helpful pop-up text.
• Enhanced online forms with new fields for diagnosis, treatment, and other details.
• Improved provider details section for adding comprehensive provider information.
• Simplified invoicing with clearer reimbursement options and invoicing fields.
• Attachments section with clear guidance on required, recommended, and optional documents.

These changes are part of our ongoing work to ensure your customers have a straightforward, supportive experience when interacting with us online.

How to navigate your Customer Area portal Back to homepage