Cigna Healthcare has introduced new secure payment features across the Cigna Healthcare Broker Portal and the Quote & Buy Portal. These enhancements are designed to strengthen data protection and ensure compliance with global standards, reflecting our commitment to safeguarding customer information.
What’s New?
Pre-Sale Enhancements
Option 1: Zero-Value Payment Feature
Brokers can now securely enter payment card details when uploading a new business application form through the Cigna Healthcare Broker Portal.
- Payment card details are optional until the customer confirms they wish to proceed.
- If an application does not result in a policy, any details provided will be securely deleted in line with best practices.
- Use of this feature is at the broker’s discretion, based on individual business needs and legal assessment.
Option 2: Secure Payment Links
For new policies, brokers can request or share a secure link for customers to submit payment card details directly through the Quote & Buy Portal.
Watch the demo videoPost-Sale Enhancements
Secure Payment Link for Updates
When customers need to update payment card details but cannot do so via the Customer Area Portal, brokers can now request a secure link for updates to be submitted safely.
Key Reminders
- Updated application forms no longer include a payment details section.
- Payment card details must never be sent or received by email.
- Brokers should only collect card details when customers are present in the office or by telephone.
The latest application forms are now available for:
- Cigna Global Health Options - Link
- Close Care - Link
- Horizon - Link
Additional Support
A comprehensive FAQ has been created to answer common questions and provide guidance on best practices.
View the FAQ Back to homepage