All Cigna Healthcare individual customers have complimentary access to our Clinical Support Services - a suite of four key offerings designed to support your customers’ health journeys with expert guidance and personalised care. These services not only enhance customer experience but also strengthen your value proposition when recommending Cigna Healthcare.
Case Management
Cigna Healthcare customers facing complex medical conditions receive tailored support from dedicated nurses and doctors. Their Case Manager acts as a single point of contact, helping to navigate treatment plans and answer questions. This helps ensure your customers receive coordinated, compassionate care - reinforcing trust in your recommendations.
A customer diagnosed with a brain tumour faced a complex treatment journey. Their dedicated clinical case manager acted as a single point of contact, providing support and simplifying the process. This support gave the customer peace of mind and allowed them to focus on recovery.
Chronic Condition Programme
This service offers ongoing support to help customers understand, manage, and improve chronic conditions, even if the condition is excluded from their policy. Demonstrating proactive care and long-term health support, even beyond policy limits - a strong differentiator in competitive markets.
Following a cardiovascular event, a customer was advised to lower their cholesterol but lacked clear guidance on how to do so. Through regular calls, their dedicated nurse helped them adopt a healthier lifestyle, set achievable goals, and manage their condition long-term. The customer gained confidence and control over their cardiac health.
Global Telehealth
Cigna Healthcare customers can access licensed doctors worldwide for non-emergency medical issues via phone or video consultations through the Cigna Wellbeing® App. 24/7 access to doctors offers convenience and peace of mind for globally mobile clients, enhancing satisfaction and customer retention.
Experiencing heart palpitations abroad, a customer used our Cigna Wellbeing® App to book a video consultation, avoiding a local hospital with no English-speaking staff. The doctor reviewed her history, addressed her concerns, and guided her to appropriate follow-up care, leaving her reassured and informed.
Decision Support Programme
Customers can seek second medical opinions from global experts to make informed decisions about diagnoses and treatment plans. This empowers your clients with expert insights, helping them make confident, informed choices - a key component of quality care.
A customer had small uterine fibroids causing heavy bleeding. She was initially advised to have surgery, but she had concerns regarding this option for its potential impact on future family planning. A second medical opinion reassured her that medication and other non-surgical treatments could help manage her symptoms while preserving her fertility.
IMPORTANT NOTE: The case studies referenced above are based on real life events, however, personal information has been removed and/or amended to protect the identity of our customers.
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