Important reminder for your customers: keep payment card details up to date
To help ensure uninterrupted cover for your customers, we are reminding brokers of the importance of customers keeping their payment card details up to date in the online customer portal.
Outdated card information is one of the most common reasons for failed premium payments and avoidable policy disruption. Your support in reinforcing this message with customers can help prevent issues at renewal or during the policy year.
Why this matters for your customers
Maintaining up to date card details helps avoid payment failures for upcoming premiums or renewals. Missed or failed payments can lead to policy suspension and, if not resolved within the agreed timeframe, possible policy cancellation.
By updating their card details online, customers can manage payments more easily and reduce the risk of unnecessary interruptions to their cover.
How customers can update their card details
Customers can update their payment information quickly through the online customer area by following these steps:
- Visit www.cignaglobal.com and select Member login at the top right of the page
- Complete MFA and access the customer area
- Select My details from the toolbar
- Choose Credit card for making payments
- Click Change card details and update the information
Additional support
If your customers experience any issues updating their card details online or have questions about payments, they can contact the support team directly or use the available booking link below to schedule an appointment.
Book A Call TodayWe encourage brokers to proactively remind customers to review their payment details, particularly ahead of renewals, to help ensure a smooth and uninterrupted experience.
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