Our broker support team plays a critical role in strengthening the partnership between Cigna Healthcare Global Individual Health and the brokers who support our customers around the world. Every day, this team delivers the timely guidance, responsive service, and market-specific expertise that help brokers navigate products, resolve customer needs, and uncover new opportunities for growth.
As we continue investing in the broker experience, our commitment remains the same: exceptional service that makes your work easier, supports your business growth, and helps your customers thrive. That means rapid responses within 24 hours, seamless navigation of our Broker Portal, clear visibility into commissions, and dedicated retention specialists who help ensure strong customer satisfaction year after year. Most importantly, it means standing beside you as a partner, helping you overcome challenges, navigate product complexities, and uncover new opportunities to serve customers with confidence.
To further strengthen this promise, we are excited to welcome several new team members who bring fresh expertise, energy, and perspective to the Broker Sales and Support Team. Their focus is simple: provide unmatched assistance that supports your business, deepens our partnerships, and empowers you to continue delivering the high-quality experience your customers expect.
Meet Bailey Thomson
Region they support – Americas
Background
Bailey transitioned from semiprofessional basketball in 2021 to playing professionally in Valencia and later in France. From there, he built and scaled a global sales and marketing business supporting small local businesses, which he successfully exited in early 2025. After a period of consulting, Bailey joined Cigna Healthcare Global Individual Health at the end of 2025. In 2026, he also began competing in ultra-distance races.
Favorite part of working with brokers
Since joining the broker team at the end of December, I’ve thoroughly enjoyed connecting with brokers, supporting customers, and building new relationships across all regions. I especially value the partnership with the business development managers, who have been incredibly welcoming and supportive in helping me understand how to best engage with their customers and markets. I look forward to continuing to grow alongside the broker community at Cigna Healthcare Global Individual Health.
Looking forward to in 2026
Driving new business growth while continuing to strengthen and maintain the performance of existing partnerships in an expanding market.
How to contact Bailey
Phone: 01475 788682
Email: Bailey.Thomson@cignahealthcare.com
Meet Sophie Wybrow
Region they support – Americas
Background
Sophie began her professional journey in the beauty industry as a beautician, where she developed strong interpersonal skills, excellent attention to detail, and a deep commitment to customer satisfaction. Seeking new challenges, she transitioned into real estate, discovering a passion for helping individuals make important life decisions and investments.
After relocating to Dubai, Sophie continued to advance her real estate career in a highly competitive, fast-paced international market. Her drive for continued growth eventually led her into the health care insurance sector, where she now focuses on providing customers with security, guidance, and personalised solutions aligned to their needs.
Across every chapter of her career, Sophie has remained hardworking, resilient, and confident—bringing adaptability and determination to each new role she takes on.
Favorite part of working with brokers
I enjoy building strong relationships through trust, excellent customer service, and a clear understanding of brokers’ goals, then delivering on those goals quickly and effectively.
Looking forward to in 2026
Achieving ambitious targets, strengthening relationships with her business development managers and brokers, and ensuring customers receive the highest level of service.
How to contact Sophie
Phone: 01475 788682
Email: Sophie.Wybrow@cignahealthcare.com
Meet Morgan McGroarty
Region they support – UK & Hong Kong
Background
Morgan studied music at university before building four years of experience in sales across both retail and direct-to-customer roles. His career path eventually led him to Cigna Healthcare Global Individual Health, where he recently transitioned into the broker side of the business.
Favorite part of working with brokers
I enjoy building meaningful relationships and getting to know brokers on a more personal level. I take pride in the trust brokers place in Cigna Healthcare Global Individual Health, especially in a competitive market with many provider options.
Looking forward to in 2026
After recently moving into his first home, Morgan is excited to get everything settled, take a holiday, and fully immerse himself in his new role.
How to contact Morgan
Phone: 01475 788682
Email: Morgan.McGroarty@cignahealthcare.com
Meet Marianne Mackenzie
Background
Marianne had been with AXA Health for an impressive 10 years, gaining extensive experience and deep industry knowledge throughout her tenure. Her transition from Direct to Consumer (DTC) into her current role as a Broker Sales Team Lead has brought both challenge and reward, giving her fresh insight into market dynamics and strengthening her ability to support partners across regions.
Favorite part of working with brokers
My favorite part of broker collaboration is the opportunity to build strong, valuable relationships while learning the nuances of different regions. These interactions have broadened my perspective and reinforced the importance of partnership-driven success.
Looking forward to in 2026
In the year ahead, Marianne is excited to focus on developing and growing her team. She aims to create an innovative, collaborative environment where every team member can thrive and contribute to collective success. Her commitment to professional development and leadership will continue driving the organization forward.
How to contact Marianne
Email: Marianne.Mackenzie@cignahealthcare.com