The Cigna Healthcare GIH Broker Newsletter

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Cigna Healthcare’s roots in insurance date back more than 230 years, with a focus on healthcare for over a century. Building on this foundation, Cigna Healthcare Global Individual Health specialises in international private medical insurance designed to meet the needs of globally mobile customers.

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When customers choose a health insurer, they're looking for more than access to treatment. They want confidence that they're receiving the right care, support navigating the healthcare system, and guidance when life's health challenges arise.

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We're pleased to share an important enhancement to the telehealth experience for your customers.

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Seeing a doctor isn't always simple when you're living or working abroad. An unfamiliar health system, a language barrier, or simply a busy diary can all get in the way of a straightforward conversation about a health concern.

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At Cigna Healthcare Global Individual Health, we're committed to making it easier for brokers to grow their business, serve customers, and do business with us.

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When your customers think about international health insurance, medical cover is only part of the story. More and more, people are looking for practical, everyday support - help with stress, sleep, healthier habits and mental wellbeing, not just support when something goes wrong.

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Missed something? Browse our Broker Newsletter archive.

Broker Newsletter Quarter 2 Issue 2026
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Broker Newsletter Quarter 1 Issue 2026
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Broker Newsletter Quarter 4 Issue 2025
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Broker Newsletter Quarter 3 Issue 2025
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Here's what our broker partners have to say about working with us:

"We really value Cigna Healthcare's willingness to look at every situation and to try and find a solution that suits the customer. The knowledge that your team has on the products and services on offer allows for a timely response to all queries that we have from our customers."

– Howden Group, UK

"There have been times where Cigna Healthcare's Business Development Managers have joined me on a call to explain to my client how their health care plan works and to help answer any specific questions. Recently, I had a client that needed a digital ID card, which to some may feel like a small query, but I knew I only had to pick up the phone and speak to Abbie in your Support Team. The e-card was then issued to the client within minutes."

– AJG, UK

"Cigna's dedication to service has made a significant difference in my experience as a broker. Their proactive approach to customer care, quick response times, and clear communication have made it easier for me to solve problems and provide clear solutions to my clients. This service-focused approach strengthens client relationships, builds trust, and ensures they feel supported throughout their healthcare journey."

– Medibroker, UK

The after-sale service is very good, thanks also to the team in Dubai and Amy Stone in Hong Kong. Additionally, the special fast track priority email address is helping a lot.

– EuropAsia, Asia

Our customer and his wife were involved in a car accident, Cigna helped with covering the dental operation cost. As well as the easy handling from Cigna last year after his accident was very helpful. Transfer from Pattaya to Bangkok was covered and handled well.

– EuropAsia, Asia

We continue to renew our business with Cigna because of their unwavering commitment to quality care and customer satisfaction. It's refreshing to work with an insurance company that not only provides comprehensive coverage but also actively encourages clients to use their policies and seek the treatment they need. This focus on prevention and proactive care is something we greatly value, as it plays a vital role in promoting long-term health and well-being.

– Medibroker, UK

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