The Cigna Healthcare GIH Broker Newsletter

All the stories, updates, and insights from our newsletter. Organized, archived, and always accessible.

We’ve made it easier for you to stay connected to what matters most.

This is our new home for our broker newsletter content. A streamlined space where you can read the latest edition, explore past issues, and revisit key updates whenever you need. Every link in our newsletter now brings you here, so everything is in one easy-to-navigate place.

Learn about Cigna Healthcare U.S. pharmacy formulary changes, how impacted customers and brokers are notified, and where to find the latest three tier drug list.

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Remind your customers to keep their payment card details up to date to help avoid failed premium payments, policy disruption, and renewal issues.

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Learn how Net Promoter Score captures real customer moments of truth and why it gives brokers confidence in the service customers receive when it matters most.

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Discover the enhanced Platinum experience, including the new dedicated Platinum Customer Experience Team and the premium benefits available to Platinum customers.

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Get to know Danielle McMahon, Customer Service Manager for Global Individual Health Operations, and learn how she and her team support brokers every day.

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Paul Howley, Broker Sales and Support Manager, explains how our Sales, Broker Support, and Retention teams partner with you to support you and your customers at every step of the journey.

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2026 Service Key Metrics Update

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Missed something? Browse our Broker Newsletter archive.

Broker Newsletter Quarter 1 Issue 2026
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Broker Newsletter Quarter 4 Issue 2025
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Broker Newsletter Quarter 3 Issue 2025
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Broker Newsletter Quarter 2 Issue 2025
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Here's what our broker partners have to say about working with us:

"We really value Cigna Healthcare's willingness to look at every situation and to try and find a solution that suits the customer. The knowledge that your team has on the products and services on offer allows for a timely response to all queries that we have from our customers."

– Howden Group, UK

"There have been times where Cigna Healthcare's Business Development Managers have joined me on a call to explain to my client how their health care plan works and to help answer any specific questions. Recently, I had a client that needed a digital ID card, which to some may feel like a small query, but I knew I only had to pick up the phone and speak to Abbie in your Support Team. The e-card was then issued to the client within minutes."

– AJG, UK

"Cigna's dedication to service has made a significant difference in my experience as a broker. Their proactive approach to customer care, quick response times, and clear communication have made it easier for me to solve problems and provide clear solutions to my clients. This service-focused approach strengthens client relationships, builds trust, and ensures they feel supported throughout their healthcare journey."

– Medibroker, UK

The after-sale service is very good, thanks also to the team in Dubai and Amy Stone in Hong Kong. Additionally, the special fast track priority email address is helping a lot.

– EuropAsia, Asia

Our customer and his wife were involved in a car accident, Cigna helped with covering the dental operation cost. As well as the easy handling from Cigna last year after his accident was very helpful. Transfer from Pattaya to Bangkok was covered and handled well.

– EuropAsia, Asia

We continue to renew our business with Cigna because of their unwavering commitment to quality care and customer satisfaction. It's refreshing to work with an insurance company that not only provides comprehensive coverage but also actively encourages clients to use their policies and seek the treatment they need. This focus on prevention and proactive care is something we greatly value, as it plays a vital role in promoting long-term health and well-being.

– Medibroker, UK

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