The Cigna Healthcare GIH Broker Newsletter

All the stories, updates, and insights from our newsletter. Organized, archived, and always accessible.

We’ve made it easier for you to stay connected to what matters most.

This is our new home for our broker newsletter content. A streamlined space where you can read the latest edition, explore past issues, and revisit key updates whenever you need. Every link in our newsletter now brings you here, so everything is in one easy-to-navigate place.

Our broker support team plays a critical role in strengthening the partnership between Cigna Healthcare Global Individual Health and the brokers who support our customers around the world.

Read more

My name is Amy Stone, and I am the Business Development Manager for the Asia Pacific region at Cigna Healthcare Global Individual Health, based in Hong Kong, where I have been living and working for the past two and a half years.

Read more

Last month, we launched CGHO v5, which introduced meaningful enhancements through new and updated benefits, designed to deliver earlier intervention, stronger prevention, and more comprehensive support for complex conditions.

Read more

Carrot's global family-building and hormonal health benefit gives your Platinum customers seamless access to expert support whenever they need it.

Read more

Our updated Continued Personal Medical Exclusions (CPME) form is now live on our broker hub. This newly updated form must now be used for your customers who are looking to switch to Cigna Healthcare Global Individual Health from another insurer.

Read more

Hear directly from our CEO, Neil Kirby, as he shares his reflections on the start of 2026 and outlines our continued commitment to strengthening broker partnerships this year.

Watch now

2026 Service Key Metrics Update

Read now

Missed something? Browse our Broker Newsletter archive.

Broker Newsletter Quarter 4 Issue 2025
View issue
Broker Newsletter Quarter 3 Issue 2025
View issue
Broker Newsletter Quarter 2 Issue 2025
View issue
Broker Newsletter Issue 4
View issue

Here's what our broker partners have to say about working with us:

"We really value Cigna Healthcare's willingness to look at every situation and to try and find a solution that suits the customer. The knowledge that your team has on the products and services on offer allows for a timely response to all queries that we have from our customers."

– Howden Group, UK

"There have been times where Cigna Healthcare's Business Development Managers have joined me on a call to explain to my client how their health care plan works and to help answer any specific questions. Recently, I had a client that needed a digital ID card, which to some may feel like a small query, but I knew I only had to pick up the phone and speak to Abbie in your Support Team. The e-card was then issued to the client within minutes."

– AJG, UK

"Cigna's dedication to service has made a significant difference in my experience as a broker. Their proactive approach to customer care, quick response times, and clear communication have made it easier for me to solve problems and provide clear solutions to my clients. This service-focused approach strengthens client relationships, builds trust, and ensures they feel supported throughout their healthcare journey."

– Medibroker, UK

The after-sale service is very good, thanks also to the team in Dubai and Amy Stone in Hong Kong. Additionally, the special fast track priority email address is helping a lot.

– EuropAsia, Asia

Our customer and his wife were involved in a car accident, Cigna helped with covering the dental operation cost. As well as the easy handling from Cigna last year after his accident was very helpful. Transfer from Pattaya to Bangkok was covered and handled well.

– EuropAsia, Asia

We continue to renew our business with Cigna because of their unwavering commitment to quality care and customer satisfaction. It's refreshing to work with an insurance company that not only provides comprehensive coverage but also actively encourages clients to use their policies and seek the treatment they need. This focus on prevention and proactive care is something we greatly value, as it plays a vital role in promoting long-term health and well-being.

– Medibroker, UK

Be the first to know when a new issue is available! You can also contact Cigna Healthcare through the secure mailbox in:

By subscribing, you agree to receive further information about Cigna Healthcare’s products and services. You acknowledge that we will process your personal data as set out in our Privacy Statement. We will always treat your personal details with the utmost care and will only use this for the purposes outlined.