The Cigna Healthcare GIH Broker Newsletter

All the stories, updates, and insights from our newsletter. Organized, archived, and always accessible.

We’ve made it easier for you to stay connected to what matters most.

This is our new home for our broker newsletter content. A streamlined space where you can read the latest edition, explore past issues, and revisit key updates whenever you need. Every link in our newsletter now brings you here, so everything is in one easy-to-navigate place.

For this edition, we wanted to remind you of the benefits of our 24/7 GP access service. No more phone queues or lengthy booking systems, this easy-to-use service, bookable via the Cigna Wellbeing app, is very convenient. Here is how it can work for your customers.

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All Cigna Healthcare individual customers have complimentary access to our Clinical Support Services - a suite of four key offerings designed to support your customers’ health journeys with expert guidance and personalised care.

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In today’s interconnected world, delivering high-quality healthcare to globally insured members requires more than just medical expertise; it demands a robust clinical governance framework, operational agility, and a relentless focus on the patient experience.

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Have you heard the news? Cigna Healthcare Global Individual Health was named Best International Individual Health Insurance Provider 2025 at the Health & Protection Awards.

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We’re pleased to share that our medical, vision, and dental claim forms have been refreshed to reflect recent improvements in the payment section. As part of our ongoing effort to streamline processes and enhance security, cheque payment is no longer offered as an option.

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We’re introducing significant updates designed to help you deliver greater value to your customers. These enhancements focus on three key pillars: Prevention, Pre-Existing Conditions, and Extensive Cancer Cover.

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Charlie Nyren, Steve Martin, and Ray Bond come together to share their appreciation for your partnership, celebrate the milestones we’ve achieved in 2025, and offer a glimpse into what’s ahead in 2026.

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Missed something? Browse our Broker Newsletter archive.

Broker Newsletter Quarter 3 Issue 2025
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Broker Newsletter Quarter 2 Issue 2025
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Broker Newsletter Issue 4
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Broker Newsletter Issue 3
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Here's what our broker partners have to say about working with us:

"We really value Cigna Healthcare's willingness to look at every situation and to try and find a solution that suits the customer. The knowledge that your team has on the products and services on offer allows for a timely response to all queries that we have from our customers."

– Howden Group, UK

"There have been times where Cigna Healthcare's Business Development Managers have joined me on a call to explain to my client how their health care plan works and to help answer any specific questions. Recently, I had a client that needed a digital ID card, which to some may feel like a small query, but I knew I only had to pick up the phone and speak to Abbie in your Support Team. The e-card was then issued to the client within minutes."

– AJG, UK

"Cigna's dedication to service has made a significant difference in my experience as a broker. Their proactive approach to customer care, quick response times, and clear communication have made it easier for me to solve problems and provide clear solutions to my clients. This service-focused approach strengthens client relationships, builds trust, and ensures they feel supported throughout their healthcare journey."

– Medibroker, UK

The after-sale service is very good, thanks also to the team in Dubai and Amy Stone in Hong Kong. Additionally, the special fast track priority email address is helping a lot.

– EuropAsia, Asia

Our customer and his wife were involved in a car accident, Cigna helped with covering the dental operation cost. As well as the easy handling from Cigna last year after his accident was very helpful. Transfer from Pattaya to Bangkok was covered and handled well.

– EuropAsia, Asia

We continue to renew our business with Cigna because of their unwavering commitment to quality care and customer satisfaction. It's refreshing to work with an insurance company that not only provides comprehensive coverage but also actively encourages clients to use their policies and seek the treatment they need. This focus on prevention and proactive care is something we greatly value, as it plays a vital role in promoting long-term health and well-being.

– Medibroker, UK

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